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F.A.Q
Here are some commonly-asked questions and answers. If you don't find the information you need here, please feel free to Contact Us directly.

1.What payment way do you accept?
We now only accept Visa credit card Online or Western Union .

2.Is your product safe?
Yes. Our products are made from 100% natural herbal ingredients and do not contain any artificial stimulants.

3.Are there any side-effects?
There are no known serious side effects. Some people can experience natural reactions such as difficulty sleeping (because the products boost energy), dry mouth (drinking insufficient amounts of water as metabolism is improved) in the first few days but patterns revert back to normal after a few days, don¡¯t take extra dosage than suggested

4.How many pills in a pack? What your price tables mean?
There are 30 pills or 60 caps in a pack/bottle and one pill per day for 1 month supply, our price differs from quantity and the more you buy, the cheaper the price, Quantity 1 means 1 pack and so on

5.Would you please inform me your store in my location?
Sorry, we don¡¯t have any store at your side, you can place an order online directly, we will send the goods to you as soon as possible.

6.How much is the shipping, how soon I can get it if I order today?
Shipping is free for 6 or more units, if the order is below 6, shipping cost differs from quantity, usually, the delivery takes about 7-10 business days, please kindly refer to shipping section for more details about shipping

7.Is there any Customs or Import Tax?
We will send the goods as Gift and there would be no tax, No worry

8.Can men take them with the same result?
Yes. Our products suit for both Men and Women

9.How much weight can I lose per week?
The amount of weight lost is based on you and your individual chemical body makeup. Man differs from man, we can only say that the average is 10-15 lbs in a month, we recommend taking the pills for at least 1 month before evaluating the effectiveness of the product and its results.

10.How do I speed up the results?
If you want to speed up the effects of the product we recommend eating a healthy diet and including light to moderate exercise a few times a week.
Take capsule daily according to the instruction, Drink 1 gallon or more of water per day. Eat plenty of fruits and vegetables. Get your daily recommended protein intake. Limit your sugar intake, taking a 20-30 minute walk each day can significantly speed weight loss.

11.Can I take this product if I have High blood Pressure or any other Medical Condition?

Usually, we don¡¯t suggest you to take these products if you are taking other medicine or have any medical condition

12.Can I take this product if I am nursing? Can children take these diet pills?
We DO NOT recommend this product for women who are pregnant or nursing. Also, we do not recommend this product for people below 18 years old.

13. Can I take these Capsules?
This product is not applicable for people younger than 18 or older than 60 years old.
Not for women who are pregnant or breast-feeding
Do not take Slimming Capsules if you have high blood pressure, cardio - vascular disease or apoplexy, kidney or liver dysfunctions etc

14.When can I stop taking this product? Will I get rebound if I stop taking them?
You can get the product till you get target that you need, you can stop taking the product and there is no rebound as long as you still keep proper diet


15.Do you supply wholesale? I would like to be your distributor, what should I do?
We welcome wholesaler and distributor and all of our products are in stock, we don¡¯t ask special requirement for you and would like to support your business with good price, please feel free to contact us if you need a large amount

16.What do you do with my personal details?
If you register on our website only your name and address will be stored on our secure servers, your card details etc will never be stored.

17.How do I use your slimming product? What ingredients?
All information about the exact product are clearly stated in their description, please go there for more reference, thanks

18.Do I have to exercise and diet in order to see results?
Research shows that weight loss occurred without additional dieting or exercise. However, in order to achieve the best weight-loss results, we recommend incorporating exercise into your daily life and replacing high calorie foods with healthy nutrients, dense foods like fruit, vegetables, whole grains and lean protein.

19.How much weight will I lose?
Our slimming pills give you a healthy weight loss which varies by individuals. The weight loss depends on calorie consumption, individual life style, physical activity and body mass index.

20.Is there any rebounding?
No as long as you keep good eating habits

21.Is there any medication that I should avoid to take?
Usually, we don¡¯t suggest you to take these products if you are taking other medicine or have any medical condition

22.Where are you located and do you ship to my country? How long and how much?
We are located in China and all products are Chinese herbal slimming products, for shipping, we have stated information at our shipping section, you can check there for more details

23.What's your exchange and return policy?
Returns and Exchanges are granted only if the product is returned in its original form and packaging within 30 days of purchase. All returns and exchanges must be pre-approved

24.Is it safe to use my credit card on your website?
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Please don't worry

25.Do you accept cash/check or Telephone order?
Sorry, No

26.Do you accept international credit cards?
Currently we just can accept international Visa credit card. Orders placed with the use of an International Credit Card may take up to 24-48 hours to finalize prior to shipping. We apologize for any inconvenience this may cause. You can contact us by E-mail or via Live Support for real-time payment status checking.

27.How can I place the order?
You can finish your order online on our website directly with your Visa credit card, and when your payment was done, we will send it to the post in 24 hours, you will receive it in 7 to 10 days. (Delivery to some country may take longer time, please refer to Shipping)
1. Choose the product you like, select the quantity and click "Add this to my cart"
2. Click "Go to checkout"
3. Log in your account or register a new account in our site.
4. Click "continue checkout"
5. Click "confirm the order"
6. Enter your card info and confirm the shipping address then click "confirm payment"
Your payment process was protected by the bank, we do not know any information of your credit card; please do not worry to place an order

28.How long will I receive this product?
Normally all the orders will be sent out within 24 hours, and the tracking number will be supplied within 48 hours. It usually takes 3-7 days for delivery by EMS and USPS, but it will take 15-30 days by Hong Kong Post, please take this into consideration. If you have any questions about the delivery, please contact us by Email or Live Chat

29.Do I need to sign for my package when it arrives?
A signature is required for all packages, if you don¡¯t want signature, please leave message when you placing order

30.Do you ship products internationally?
We ship to many countries around the world, like USA, UK, AU, France, Spain, Mexico, Canada, Malaysia, Singapore, SA, UAE, Greece, Filand, Holand etc, We make all reasonable efforts to ship our product to you as quickly as possible. However, due to the nature of international shipping, please allow possible delay, if you are not from above countries, pls contact us for further information.

FAQs About Credit Card Payment:
 
 
1. Why my credit card payment is declined?
There are different reasons for declines:
1). The billing information is not matched with the card
2). The IP address you present when buying is different from the country the billing address recorded. For example, if you are buying from Asia, but using   a card from US. Then, the payment will be declined.
3). Your chargeback record exceeds our standard.
4). You submit over 2 payment within 24 hours by the same card
5). Your order value is over $500 (In this case, you have to divide the amount into two lots and pay the second lot after 24 hours)
6). Your billing information is in our block list. 
  
2. How can your website protect my payment information?
Our system never stores the card information in our system for any proposes, and other personal or billing information will be deleted right after usage. Please be confident with that when buying.When you write your payment information, is via a 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection, it is reliable and secure to be used.

3. What's the meaning if there is an error with your VISA/MASTER payment?

A. (05) Do not honor/( 1102 ) Not enrolment/(1103) Not enrolment
It may be caused by your bank has declined your use of this credit card. This is normally due to lack of funds, or a block by your bank on the card. You MUST call the bank, and once they have cleared the block, place your order again.
Do not attempt to try the charge again, as you have already been denied by your bank, and you will be denied repeatedly unless you call them. Alternatively, you can simply try using another credit card. 
 
B. (14) Invalid account number (no such number) 
It may be caused by you type the wrong credit card number. 
 
C. (FF) System time out 
It may be caused by you did not pay for your order in time. 
 
D. (51) Insufficient funds
It may be caused by your credit card is lack of funds. 
 
E. (57) Transaction not permitted to cardholder
It may be caused by your bank has declined your use of this credit card. This is normally due to lack of funds, or a block by your bank on the card. You MUST call the bank, and once they have cleared the block, place your order again. 
 
F. ( 2101 ) Not authenticate